Processing Time:

– Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. Customized or personalized items may require additional processing time.

Shipping Methods:

– We offer standard and expedited shipping options. The available shipping methods will be displayed during the checkout process.

– The shipping cost and estimated delivery timeframes will vary based on the destination and selected shipping method.

Shipping Destinations:

– We currently ship to addresses within India. For any inquiries regarding shipping to other locations, please contact our customer support team.

Shipping Providers:

– We partner with trusted shipping carriers to ensure reliable delivery of your orders. Once your order is dispatched, you will receive a tracking number to monitor the shipment status.

Shipping Charges:

– Shipping charges are calculated based on the total weight of the order, destination, and chosen shipping method. The shipping costs will be displayed at checkout before finalizing your purchase.

Customs, Duties, and Taxes:

– For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs regulations. ACP Gifts is not liable for these additional charges.

Order Tracking:

– Once your order has been shipped, a tracking number will be provided via email. You can use this tracking number to monitor the delivery status of your package.

Delivery Timeframes:

– Estimated delivery times vary depending on the shipping method and destination. Please note that unforeseen circumstances or peak seasons may occasionally cause delays in delivery.

Incomplete or Incorrect Addresses:

– ACP Gifts is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Please ensure that the shipping address provided is accurate and complete to avoid any delivery issues.

Lost or Stolen Packages:

– We are not liable for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure that someone is available to receive the package or provide a secure delivery location.

Delivery Exceptions:

– In cases of natural disasters, severe weather conditions, or other unforeseen circumstances, there might be delays or disruptions in the shipping process. We appreciate your understanding during such situations.

Returns Due to Failed Delivery Attempts:

– If a package is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Contact Information:

– For any inquiries or assistance regarding shipping, please contact our customer support team.