Eligibility for Returns:

– We accept returns on non-customized items within 30 days of the delivery date. Customized or personalized items, such as engraved products or items with custom artwork, are generally not eligible for return unless there is a defect in craftsmanship or materials.

Return Process:

– To initiate a return, please contact our customer support team within the specified return period. Provide your order number and details about the item you wish to return.

– Our team will guide you through the return process, including providing a return authorization and instructions on how to return the item.

Return Conditions:

– The item must be unused, in its original packaging, and in the same condition as received. Any item that shows signs of use, damage, or alteration may not be eligible for a refund or exchange.

– For customized items, if there is a defect in craftsmanship or materials, please provide clear photos displaying the issue to expedite the return process.

Return Shipping:

– Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).

– We recommend using a trackable shipping service and purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

Refund Process:

– Once the returned item is received and inspected, we will notify you about the status of your refund.

– Refunds will be issued to the original payment method used for the purchase within a reasonable timeframe, excluding any shipping charges (unless the return is due to an error on our part).

Exchanges:

– If you wish to exchange an item, please follow the return process as outlined above. Once the return is approved and processed, you can place a new order for the desired item.

Damaged or Defective Items:

– In the rare event that you receive a damaged or defective item, please contact us immediately. Provide photos showing the issue, and our team will assist you in resolving the situation promptly.

Non-Returnable Items:

– Some items may not be eligible for return due to hygiene reasons, such as personalized items or those made to order. Please check the product description or contact our customer support for clarification before making a purchase.

Contact Information:

– For any inquiries or assistance regarding returns, please contact our customer support team.