Eligibility for Refunds:

– Refunds are applicable to eligible items returned within 30 days of the delivery date. Customized or personalized items, due to their unique nature, may not be eligible for refunds unless there is a defect in craftsmanship or materials.

Refund Process:

– To request a refund, please contact our customer support team within the specified refund period. Provide your order number and details about the item for which you are seeking a refund.

– Our team will guide you through the refund process, including providing a return authorization and instructions on how to return the item.

Refund Conditions:

– The item must be unused, in its original packaging, and in the same condition as received. Items showing signs of use, damage, or alteration may not be eligible for a refund.

– For customized items, if there is a defect in craftsmanship or materials, please provide clear photos displaying the issue to expedite the refund process.

Refund Timeline:

– Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

– Approved refunds will be processed promptly and credited to the original payment method used for the purchase within a reasonable timeframe, excluding any shipping charges (unless the return is due to an error on our part).

Refunds for Damaged or Defective Items:

– If you receive a damaged or defective item, please contact us immediately. Provide photos showing the issue, and our team will assist in resolving the situation promptly, which may include issuing a refund.

Non-Refundable Items:

– Certain items may not be eligible for refunds due to hygiene reasons or customizations. Please review the product description or contact our customer support for clarification before making a purchase.

Contact Information:

– For any inquiries or assistance regarding refunds, please reach out to our customer support team.